This is the guts of a presentation I gave at EduTECHAU on 9 June 2017. It’ll be a bunch of images, text to explain those images and a few links.
Thanks to my colleague Dr Belinda Tiffen for her assistance with this presentation: she is much smarter than me.
Last year I read Kevin Kelly’s book The Inevitable and I was struck by the way he described the 12 technological forces that he thinks will shape our future. The forces are named in the image above, but they’re not all that easy to understand. I’ve thought more about them and believe that at UTS Library we are actually making progress in all these areas, not always exactly as he describes, so I’ll outline what some of our initiatives are in the following images and text. For the sake of brevity, the only force I won’t be illustrating is Tracking, but rest assured that we are already doing some of that too and in fact you can see it in some of the examples I am using.
I am concentrating on three major areas: discovery and search; open access; and cultural and artistic stimulation.
For Discovery & Search I see our efforts are consistent with the four forces and examples illustrated above: Becoming; Accessing; Cognifying; and Filtering. We are in the process of completely redesigning our discovery interface on the basis of some in-depth UX research that we conducted ourselves. We have long taken an iterative approach to website and digital services development, and our latest work builds on that. In our UX work we have recognised that there is a spectrum of user needs and behaviours from search to discovery, so we are adding new features to aid and enhance discovery, but they are designed in a way that will not distract or delay those searching for known items and wanting to get out of there fast. Our collection development has seen major improvements with regard to collaborative borrowing arrangements and these options needed to be carefully included and distinguished in the search/discovery catalogue in order to increase the options available to our users, while not confusing them with respect to immediate availability. Finally as others like Amazon, Uber and Netflix have done we are introducing features that allow for a more personalised and tailored search and discovery experience, should the users opt in.
In response to our research insights and user feedback, the following slides outline the initial user interface concepts for UTS Library’s new search and discovery system. These solutions have been designed from the responses and feedback gathered from our previous wireframe prototypes.
The following design concepts will be developed into a working prototype where the new search engine can undergo further user testing in conjunction with the user interface.
Overall search page results in our catalogue. From left to right you see columns arranged to show search filter options; search results list and a new contextual discovery panel.
The addition of a contextual discovery side panel to provide the user with results that are personalized to the individual. This feature will assist the user in the discovery of information that the system believes will be helpful to them. Information will be displayed based on their search request and will provide related content matched to a logged in users profile.
Article results intergration: A common request amongst users of our current system is for the ability to combine Article results in a search with Books and Journals.
Using the default ‘All’ search, the new system will combine the top 3 Article results alongside Books and Journals.
This slide shows a few new features related to the item display within search results:
- Ribbon colour display: (LHS of record) Integrating the colour ribbon into the catalogue items establishes the direct link between the two. For users, this creates a better understanding of the search functionality the ribbon has. It also more directly displays the relationship between the search results and the items physical location within the library
- Shelf view: Shelf view button is located under the book cover display; this better suggests shelf views functionality to the user.
- Save item: Save item button enables a logged in user to quickly save an item of interest to a list.
- Item status: Improving the clarity of an items status means a user can quickly see an item’s availability and its location.
- Locate item: Simple and clear call to action buttons has been added to each item. This button describes the necessary action to preform in order to get the item.
- Call to action buttons (options are shown in the lower image above) The description on the call to action button indicates to the user where that item is located. For example, an item on the shelf will indicate where to “Locate item” or if an item is in the LRS it will indicate to “Request from LRS”. If an item is unavailable the call to action button describes to the user what further options are available to receive that item. When multiple resources are available for one item the button will display a drop down menu. This drop down will display the available recourse types to choose from.
Discovery of related items: The contextual discovery panel (“You may also like …” on RHS of full item page) will have the flexibility to provide related content to a particular item. On the Item page, the discovery panel can suggest related books by the same author or display items other people have viewed or borrowed.
It is of course fully responsive design, meaning the experience is fully optimised for mobile devices.
End of Part 1. Part 2 is here. Go there now. Do it. You know you want to.
Nearly 50 years ago, in May/June 1968 Australian soldiers fought their largest, most sustained and arguably most hazardous battles of the Vietnam War. Units of the 1st Australian Task Force (1ATF) confronted regimental-sized formations of the North Vietnamese regular army in fierce actions around Fire Support Patrol Bases (FSPB) Coral and Balmoral in what was then known as Bien Hoa province. The location of FSPBs Coral and Balmoral are marked by blue symbols on this satellite map.
The first of the battles occurred at FSPB Coral when massed enemy units attacked the base in the early hours of 13 May 1968. Australian units withstood heavy enemy attacks against their hastily prepared position during which a mortar platoon and two gun positions were partly over-run.
The Australians drove off the enemy after fierce close-quarter actions. The battle lasted over two hours. The task force suffered 11 killed in action and 28 wounded. In one mortar platoon five soldiers were killed and eight were wounded from a total strength of 18 men. One howitzer and two mortars were damaged. The enemy left 52 dead strewn throughout and around the fire support base.
On the Friday before ANZAC Day UTS Library will host a lunchtime presentation by two participants from that battle Ian “Scrubber” Ahearn who as a young Lieutenant was the Gun Position Officer for 102 Field Battery, and Tony Jensen, also a Lieutenant at the time, who was the second-in-command of the 1st Battalion, Royal Australian Regiment, Mortar Platoon. This is a unique chance to hear from two real participants in this battle. They will use sound (music from the time) and visual imagery to tell their story. Both men have now retired from active duty in the Australian Army and are great raconteurs. Tony and Scrubber did some oral history interviews with some of those involved in this battle, such as this one with Lieutenant General Sir Donald Beaumont Dunstan (from 2007) who was in 1968 the Deputy Commander, 1st Australian Task Force (1ATF), South Vietnam.
Tony and Scrubber were classmates from RMC Duntroon, graduating only 16 months before this battle in 1966, so at the time they were not much older than many of our undergraduate students at UTS. The youngest soldier on the gun position that night was Bombardier Andy Forsdike (pictured below) who was just 19 years old.
If you’d like to attend this talk, but you are not a member of the UTS community, just let me know.
I gave a talk to the VALA AGM earlier this week on our Artist-in-Residence Program: the thinking behind it, who has been involved, what has been produced and why we think it is a good thing. Below are the slides I used (29 MB PDF) and in many of the images there are links that take you much deeper into the works created by those artists.
I think my talk was very well summarised in one tweet by @StevenPChang (who is a Senior Research Advisor from La Trobe University Library). He said that I was “lauding the value of intuition, ambiguity, and aesthetics in a world obsessed with metrics and efficiency.” That is exactly what I was trying to do.
These are the slides I used for a talk I did for UTS undergraduate architecture students who were working on a public library project.
Public Library Design
Elisa Lee and Adam Hinshaw partnered as the UTS Library Artist-in-Residence for 2014. Works from this Residency are now prominently displayed in the UTS Blake Library in Haymarket, Sydney.
Their brief was to provide an artistic interpretation of the UTS Library Retrieval System (LRS). Their resulting major work 11-808 is a live data visualisation that interprets the use of the LRS in real time. The purpose of the entirely underground system needed to be communicated to a wide audience, illustrating how the system was being used and demonstrating its value to the UTS community. The brief was extremely challenging, with a tight budget and deadline, but Elisa and Adam’s work has exceeded expectations.
The result is an elegant and poetic display of data that shows how this system is being used and, via the catalogue of library metadata, the dynamic movement of collections around the Library ecosystem. Through their artists’ perspective, beauty and the interaction of colour, Elisa and Adam have conveyed meaning and understanding to an extent that I think Joseph Albers* would have approved.
They also provided a playful sound installation, Conversations, that explores the random nature of the ways books are stored within the 11,808 steel bins of the LRS, arranged only by spine height. Here they have provided audible “conversations” between the books in selected bins.
Their work is artistically beautiful, superbly designed and technically very clever. Both works are eloquent in conveying meaning as well as exploring and highlighting the nature of this system. In doing so they have provided attractive and engaging works that appeal to the curiosity of Library users and that speak to them in very contemporary language.
The slide show above illustrates the progress from excavation and building to loading of the operational LRS itself.
As you read this UTS Library staff are busy overseeing the load of more than 400,000 books into the Library’s new automated retrieval system (LRS) under Alumni Green. It is exciting to see years of planning come to fruition and to be so close to realising the benefits of the LRS.
By storing low-use physical items in this purpose-built retrieval system we will be able to relieve overcrowding on book shelves in the Library and make room to continue to expand our collection of print resources. Regular library visitors will have noticed the tightly-packed shelves and perhaps occasionally been frustrated by difficulty in locating books. From the end of 2014, only the newest and most highly-used physical items will be housed on open shelves, making it easier to browse and locate items amongst the most popular books from our collection. The LRS also allows for the merger of the Blake and Kuring-Gai libraries at the end of 2015.
We realize that older items in our collection continue to have value and need to remain easily accessible. This was the rationale behind building an on-site retrieval system, rather than using off-site storage from which books could only be retrieved irregularly. Material in our LRS will be delivered regularly, with deliveries scheduled several times each day. It is also the reason we’ve been busy making enhancements to our catalogue so you can find new ways to discover items in our collections by searching and browsing online. Shelf View lets you browse a ‘bookshelf’ displaying book covers, our ‘collection ribbon’ is a unique way to delve in to our collection by subject, and we are working on recommendations and personalisation.
The LRS will therefore let us continue to build our collections, with room to expand to at least 2040, in a carefully controlled and secure environment ensuring the long-term preservation and protection of this valuable resource. It will also help us make our collection accessible by relieving overcrowding on book shelves. Of equal importance, it will help us meet the needs of our clients from study spaces as teaching and learning changes and our student population grows. Currently library space is dominated by book shelves, but increasingly we hear from clients, and observe ourselves, that there are not enough places to study in the Library. And we know we need diverse spaces to facilitate different types of learning from quiet, individual study to participatory group learning. This is why, once the lower use items in our collection are relocated to the LRS, we will be working on delivering new types of spaces for learning and research. We hope as well to provide spaces and technologies that facilitate access to productive activities such as multi-media, gaming and “maker” technologies because many of our students are no longer assessed purely on written output: they are making things like models, videos, games, etc.
We’ve tried to build sustainability into every aspect of the LRS. The building itself has major sustainability features*, and will store books in a highly compact format; storing the same amount of books in a traditional library would require a building 4-5 times larger. We’ve also paid attention to smaller details to reduce the environmental impact of our operations. That’s why, for example, our staff will walk between the LRS and the Blake Library using trollies and backpacks to deliver books, rather than rely on cars which add to traffic congestion and pollution.
The LRS presents an exciting opportunity to expand library services and collections for the future, helping the library play a central role in the learning, teaching and research activities of UTS. You can learn more about the LRS on our website http://www.lib.uts.edu.au/future-library/library-retrieval-system-lrs
* Sustainability Features:
There is no Green Star rating category for a facility such as the LRS, but it benefitted greatly from being constructed under the same project works as the 5 Green Star design rated Thomas St Building (an extension for the Science Faculty and Graduate School of Health). For example, the project utilised the sustainable concrete (required to be made with recycled rainwater) poured on the Thomas St Project for the LRS project. Other elements were the very strict waste management requirements, providing evidence of waste minimisation during construction. The design also incorporates significant natural lighting brought into the LRS picking station area via the large skylight that will double as a viewing lens from Alumni Green.
The LRS itself contains high-grade insulation which minimises energy consumption to the building to control thermal issues. A number of measures have been employed to ensure an easily maintained constant temperature in the book storage Vault. The LRS has been constructed under the Alumni Green with the 600mm of earth together with the insulated concrete providing excellent insulation, far exceeding the insulation requirements. The Vault is also insulated from the Plenum via lightweight insulated panels and insulated concrete and blockwork.
The Plenum itself pre-cools the air to be used in the facility by exposure to the constant cool temperature of exposed rock and concrete that surrounds it. The air path through the plenum is long and winding to ensure the maximum exposure to the surfaces and therefore maximum reduction of outside air temperature. The use of pre-cooled air reduces the energy required by the mechanical plant substantially.
Note: I’ve also posted this here https://www.lib.uts.edu.au/blog/university-librarian/2014/07/our-library-retrieval-system#