In The Inevitable, Kevin Kelly discusses every surface becoming a screen in the Screening chapter, but this technological force isn’t just about converting surfaces into screens. He also discusses the possibility for libraries to become platforms for cultural life within their communities and he writes of the importance of encouraging contemplation and how online activities can provoke action. I think we’ve done some of this with our Artist-in-Residence and Curations programs. They’ve both led to ongoing actions and we think they inspire contemplation and further thought with at least some of our users. These programs have certainly had Interactive elements, with the current Artist Timo Rissanen actually creating his work in the central library stairwell over several weeks. Our Artists have asked questions of us and what we do that we’d not have asked of ourselves. This has enabled some reflection on our part and led to improved services, including with our search and discovery platform and our way finding signage.
At UTS Library the influence of Chris Gaul (our first Artist) cannot be overstated. He has had a significant impact on how we view our collections and this has led to ongoing improvements to discovery as well as search interfaces. His pioneering Spectogram has been recognised and reflected upon by several of our subsequent artists. He played a significant part in establishing a design-led visual identity for UTS Library.
Elisa Lee and Adam Hinshaw were asked to artistically interpret the use of our new Library Retrieval System in 2014. This ambitious project resulted in a truly amazing live data visualisation of the requests and returns to this huge robotically served underground storage system. Their work was inspirational and playful. It also added an important dimension to our identity as experts in data at a time when UTS was focussing itself on the importance of data and data analysis.
Zoë Sadokierski followed Elisa and Adam in 2015. She has been a long time collaborator with the Library through her design work on various experimental formats for ePRESS, in her artistic installations within the Library and by sharing her research on the intersection of print and screen technology (as opposed to the myth that circulates about these two being competitors). Her Residency explored the very nature of the book through research and by producing artist’s books. She also conducted a very interactive and collaborative production of a book live at the 2015 Sydney Writer’s Festival. Like previous artists her work has had a very significant impact on our visual and physical identity as a library.
Starting in late 2016, we added digital literacy kits to our collection. Including low cost technology like Sphero, Makey-Makey and basic VR, these kits have been incorporated into both our own staff development and our educational programs for academics and students. They represent a playful way to introduce technology literacies, expanding on our traditional role in developing information literacy skills.
Open Access is something we strongly believe in at UTS Library. We have taken action in many dimensions: to improve our institutional repository; as an advocate for OA at UTS (& the sponsor of our institution’s OA policy); through our active OA publishing arm – UTS ePRESS; by participating in various OA related events and initiatives; and though our advice and assistance on all things OA to students, researchers and academics at UTS. UTS ePRESS has experimented with new forms of scholarly publishing that harness the potential of the web and digital communications and therefore question the very nature of traditional publishing. We’ve encouraged and modelled more open licensing to permit reuse and we continue to support the early days of the OA movement. Some examples of all of this are found in the following images.
Our institutional repository was substantially remodelled and fully integrated with the University’s research management system recently. We established new workflows to decrease or eliminate manual processes and the ingest outputs, made UTS research outputs far easier to find on the open web and have substantially increased our reach accordingly.
The Anatomy Quizbook was our first OER. This was also our first experiment with interactive text and importantly we were learning while making this happen. We have more OERs planned and will build on this initial adventure.
Lace Narratives was an ambitious and complex publication: it incorporated multi-media and was a major experiment in offering several different formats for a creative and scholarly work. An artistic process was openly shared through this publication and in a very limited edition high-quality hard cover version we were able to offer fabric swatches of the author’s textile art. This was one of our first experiments with different business models and distribution methods.
Project Management Research and Practice is a journal that is both unique in its field and which has evolved over time. The editorial board believes in OA research output and like our other journals have now achieved rigorous COPE and DOAJ standards. Their latest innovation is to publish as articles are submitted and reviewed. This “unbundling” of publishing containers reduces delays in research articles getting published and is much like the unbundling of albums on iTunes or the streaming of movies and series on demand like Netflix.
Our OA advocacy continues as suggested in the image above. We help others to understand OA, collaborate across boarders with like-minded people and organisations, and we raise awareness of the benefits and processes surrounding the OA movement.
End of Part 2. And Part 3 is right here. Don’t stop now.
This is the guts of a presentation I gave at EduTECHAU on 9 June 2017. It’ll be a bunch of images, text to explain those images and a few links.
Thanks to my colleague Dr Belinda Tiffen for her assistance with this presentation: she is much smarter than me.
Last year I read Kevin Kelly’s book The Inevitable and I was struck by the way he described the 12 technological forces that he thinks will shape our future. The forces are named in the image above, but they’re not all that easy to understand. I’ve thought more about them and believe that at UTS Library we are actually making progress in all these areas, not always exactly as he describes, so I’ll outline what some of our initiatives are in the following images and text. For the sake of brevity, the only force I won’t be illustrating is Tracking, but rest assured that we are already doing some of that too and in fact you can see it in some of the examples I am using.
I am concentrating on three major areas: discovery and search; open access; and cultural and artistic stimulation.
For Discovery & Search I see our efforts are consistent with the four forces and examples illustrated above: Becoming; Accessing; Cognifying; and Filtering. We are in the process of completely redesigning our discovery interface on the basis of some in-depth UX research that we conducted ourselves. We have long taken an iterative approach to website and digital services development, and our latest work builds on that. In our UX work we have recognised that there is a spectrum of user needs and behaviours from search to discovery, so we are adding new features to aid and enhance discovery, but they are designed in a way that will not distract or delay those searching for known items and wanting to get out of there fast. Our collection development has seen major improvements with regard to collaborative borrowing arrangements and these options needed to be carefully included and distinguished in the search/discovery catalogue in order to increase the options available to our users, while not confusing them with respect to immediate availability. Finally as others like Amazon, Uber and Netflix have done we are introducing features that allow for a more personalised and tailored search and discovery experience, should the users opt in.
In response to our research insights and user feedback, the following slides outline the initial user interface concepts for UTS Library’s new search and discovery system. These solutions have been designed from the responses and feedback gathered from our previous wireframe prototypes.
The following design concepts will be developed into a working prototype where the new search engine can undergo further user testing in conjunction with the user interface.
Overall search page results in our catalogue. From left to right you see columns arranged to show search filter options; search results list and a new contextual discovery panel.
The addition of a contextual discovery side panel to provide the user with results that are personalized to the individual. This feature will assist the user in the discovery of information that the system believes will be helpful to them. Information will be displayed based on their search request and will provide related content matched to a logged in users profile.
Article results intergration: A common request amongst users of our current system is for the ability to combine Article results in a search with Books and Journals.
Using the default ‘All’ search, the new system will combine the top 3 Article results alongside Books and Journals.
This slide shows a few new features related to the item display within search results:
- Ribbon colour display: (LHS of record) Integrating the colour ribbon into the catalogue items establishes the direct link between the two. For users, this creates a better understanding of the search functionality the ribbon has. It also more directly displays the relationship between the search results and the items physical location within the library
- Shelf view: Shelf view button is located under the book cover display; this better suggests shelf views functionality to the user.
- Save item: Save item button enables a logged in user to quickly save an item of interest to a list.
- Item status: Improving the clarity of an items status means a user can quickly see an item’s availability and its location.
- Locate item: Simple and clear call to action buttons has been added to each item. This button describes the necessary action to preform in order to get the item.
- Call to action buttons (options are shown in the lower image above) The description on the call to action button indicates to the user where that item is located. For example, an item on the shelf will indicate where to “Locate item” or if an item is in the LRS it will indicate to “Request from LRS”. If an item is unavailable the call to action button describes to the user what further options are available to receive that item. When multiple resources are available for one item the button will display a drop down menu. This drop down will display the available recourse types to choose from.
Discovery of related items: The contextual discovery panel (“You may also like …” on RHS of full item page) will have the flexibility to provide related content to a particular item. On the Item page, the discovery panel can suggest related books by the same author or display items other people have viewed or borrowed.
It is of course fully responsive design, meaning the experience is fully optimised for mobile devices.
End of Part 1. Part 2 is here. Go there now. Do it. You know you want to.
On 14 February I was on a panel talking about the future of academic publishing for ALIA Information Online 2017. As there was no time for me to explain all of this I thought I’d post it all here with all the relevant links.
Essentially, I’m exploring the following key issues that need to be dealt with if we are ever to substantially improve, let alone revolutionise, academic publishing: speed (to access); improved reach (wider audience, not just the privileged); transparency of process; openness (for access); an expectation to use multi-media (sound, video, images); appropriate metrics; better facility and recognition for collaboration across disciplines; and interactivity.
And as a university librarian (i.e. not a scholar), I can’t stop myself from thinking that maybe we also need to decide whether scholarly publishing is really about the sharing of knowledge or just a competitive game where points are scored for individual and institutional reputations.
I must also thank some of my colleagues at UTS for their advice and suggestions, but what is written here is my personal view and it is not necessarily reflective of our institution.
I am aware of the frustration (particularly) of younger researchers with the time-lag in traditional publishing, especially when their research relates to topical issues – I’ve heard US academics talking about it in relation to issues like Black Lives Matter, and medical research, but climate change is another case in point. It really points to the need for changes around how we measure the quality of journals, especially accepting new types of peer review and editorial control. F1000Research videos are good on this – scientists say that every day the research is delayed somebody dies. A further example is Aggregate – an online platform to support the production, peer review, publication and discussion of innovative scholarship in architectural history. Places Journal seeks to combine serious journalism and open scholarship in their online free platform. They focus on the environment, social inequity, climate change, resource scarcity, human migration, technology innovation and the erosion of the public sphere. They have many academic partners across North America, Europe and now at UTS.
Transparency of process
Some researchers are very frustrated by the agonising process of peer review (and know that could be addressed more easily in the digital age with ongoing peer review). They also know that currently most peer review is NOT transparent (i.e. anonymous). See F1000 again – science should be transparent and open. In most cases, the effort put into peer review or editing is not currently recognised. This is not to suggest that we should throw the (quality) baby out with the bathwater, so an alternative is something like Publons which helps to link peer reviewers to publishers/editors and track/verify/showcase their efforts, leading to recognition for reviewing and editing.
F1000Research also say that in traditional publishing a lot of science remains unpublished, wasting the time and funding of those researchers, so they say publish everything, including dead ends – it stops other wasting years on the same nonsense.
The frustration of younger researchers with the lack of interactivity is something that could be solved by adding things like hypothesis.is – which we are now adding to our UTS ePRESS journals. Some of the examples cited above like Aggregate, F100Research and Places also seek to include more open debate, discussion and feedback well beyond the initial date of publication.
Better facility and recognition for collaboration across disciplines
Some researchers are frustrated that traditional publishing is more “siloed” in an age when most people think that complex problems need to be solved by collaborative work across several disciplines. It is also useful to have the insights of people from different fields and from actual practitioners. So, they seem to be approaching Open Access publishers to start new trans/cross disciplinary journals and the like.
This often becomes a bit of a problem because journals and research publications are still measured by traditional bibliometrics and impact factors and they are classified by fields of research which tend to categorise journals via single subject areas or disciplines. Some close-to-home examples include our Gateways: International Journal of Community Research and Engagement and the relatively new journal Project Management and Research Practice.
Openness (for access)
There are genuine frustrations surrounding scholarly publishing NOT being able to reach the objective of the research (e.g. the poor, the sick, the less privileged, the third world, etc.). Around the time of the Zika virus, there was some discussion about this which basically demonstrated that open and immediate access to information is critical to public health: eg. http://www.nature.com/nature/journal/v533/n7604/full/533469b.html
In Australia, almost all of the research done in universities is funded by the tax payer. I think the community deserves to have access to that research when published. Traditional scholarly publishers were not built to do this and now to meet funders’ mandates for open access they are levying fees on the authors. I think we need to dramatically rethink that model and to encourage more open access publishers within universities because it is now more feasible than ever in the digital age. Perhaps initiatives like the Open Library of Humanities (@OpenLibHums), UTS ePRESS, ANU Press, University of Adelaide Press, and Monash University Publishing, are better indicators of more open publishing platforms.
I think we could increase the impact and reach of the research by thinking outside current scholarly publishing methods and formats (e.g. articles and monographs), particularly for the humanities and social sciences. This was recently brought home to me thru my obsession with podcasts … I was listening to James Weirick on Military Justice and in introducing his new podcast in December he said he had been inspired by the three “pod-mothers” who have shown what podcasts can achieve. Here he was referring to the work of Julie Snyder, Sarah Koenig and Rabia Chaudry who did so much to bring the plights of Adnan Syed (Serial S1), Bowe Bergdahl (Serial S2) and Joey Watkins (Undisclosed S2) to many MILLIONS of podcast subscribers all over the world. Weirick (that’s what he likes to be called) said that if those three women had just written newspaper or journal articles, not so much would have happened, but now much has happened and a lot of people have donated funds or written letters of support for those three people. So, I think the mediums of knowledge exchange and storytelling need to be re-examined, especially in the digital age.
I’ve noticed that quite a lot of law academics are now getting involved in those legal/justice podcasts, or being interviewed on them. There was a little bit of that here in Australia too with Dan Box’s Bowraville podcast, which probably had a good deal to do with the retrial of a suspect that is happening right now. Podcasts can go much deeper than just an article or even a segment on 60 Minutes and I think that element of weekly story telling in sound is a really powerful thing that academic publishing could benefit from.
Within improved reach we will need improved metrics that show the impact of the research. I think we need to start using services like Kudos to help research get read more widely and for the research to be applied where it is most relevant. Some large publishers are already using Kudos to extend their audiences. It can also help track the networks and improve metrics for impact, showing the reach of the research publications in the community and industry. It can help reveal what is essentially hidden research.
(See also collaboration across disciplines, above.)
An expectation to use multi-media
I recently attended a Sydney Festival Big Thinking event at UTS in which a panel of Australian Indigenous people spoke about different ways of knowing, preserving and exchanging knowledge (customs, dance, art, storytelling, languages, objects, places designed to encourage this, etc). I think the contemporary academic publishing world is still stuck in the age of the printing press (via what are essentially still pretty strictly limited textual documents in monograph or article form – on the bloody internet!).
It is now so much easier and there is an expectation for better story telling and different media to be used. For me, it is almost like we are re-learning lessons lost from the age before Gutenberg when illuminated manuscripts contained, preserved (very well) and shared songs, art, music, traditions, laws, dance, science, knowledge, commentary and stories. Is this not what we are currently struggling with in the form of “new” scholarly multi-media formats? I think a lot of social sciences and humanities “knowledge” needs non-textual forms for it to be shared and preserved, yet scholarly publishers seem not very interested in this kind of thing. Do we have something or maybe a lot to learn from the traditional owners of this land?
The panel of elders and others at the Sydney Festival event also mentioned that since Australia was first settled and claimed by the British a little over 200 years ago, we’ve managed to create major problems with the soil, the forests, the waters and the general civilisation of the continent. Indigenous Australians seemed to have managed quite well for about 50,000 years before we arrived – so they must have had ways of sharing that knowledge and known how to live more gently and cooperatively in this environment, yet this was all done without books and journals. So, are traditional monograph and journal models such a great way of sharing and publishing knowledge or just more convenient forms we can point to, measure and count?
I guess someone should at least raise the issue of open data. Major publishers are now “buying” this up and major researcher funders have been slower to react, partly because it is harder for us to meet such a mandate for open data and partly because the necessary infrastructure isn’t there yet. The longer we leave it, however, the harder it will be to catch up. There must be some initiative to start attaching open data to research outputs. The data is really important. Data is not less valuable than conclusions and discussions. It should be available to others. Falsification of open data would be easier to detect.
A somewhat related matter is the question of data and text mining: yet another issue we need to look at. Most publishers have strict controls over text mining their published content and the mechanisms to get permission to do so are clunky. The Right to Read is the Right to Mine campaign that grew out of EU copyright reviews and reform is a useful reference here: http://www.leru.org/index.php/public/news/the-right-to-read-is-the-right-to-mine/
I don’t think there is an easy answer to this question and I will not even try to put a timeline on it nor estimate a rate of success against any of these issues. I do think, however, that attitudes towards and expectations of academic research publishing are changing. People are now more aware of new possibilities in the digital age, they expect immediate access to everything, everywhere and they will not want to pay for it if it is publicly funded. Many other industries have been dramatically changed or completely reinvented because of similar attitudes and expectations. Eventually scholarly publishing will change too.
Note: All images used above are mine except the Open Access diagram and they are all covered by CC licenses.
I recently read The Inevitable by Kevin Kelly and was taken by his description of the technological forces busy shaping our future. I’ve given a couple of talks based on what I got out of this book and what some of these forces mean for libraries. Below are the slides I used in those talks (you’ll need to download from the pdf link below the image). I’ll progressively add some notes explaining my points.
- Get used to constant change
- Get used to our users or clients creating and making their own things
- Big pointer to personalisation and anticipating user needs – but what are we doing about that in libraries – discovery & services?
- Stop waiting for perfect before releasing new services – people understand that now.
- Do we even notice what has happened when the changes are incremental. Can we do some of that ourselves?
- In an age of robots and self-driving cars, what work will matter for us? How do we add real value?
- There are more pointers here to providing deeper, richer and more personalised services for our clients.
- We need to stop relying on static collection growth and start providing just-in-time services and understand subscriptions better.
- I think UTS ePRESS has already started experimenting with the fluidity of the page, edition, container and format, but maybe we can go even further with things like open peer-review, constant improvement, broader collaboration?
- Maybe understanding how the stages of flowing impact on all media (towards being more open) is a new form of digital literacy.
- Can we look at our libraries as a platform for cultural life within our communities and how do we do that effectively – finding more audiences and giving them a deeper, improved understanding with context for knowledge?
- Using without owning is a concept that actually comes from libraries, but maybe now it is being pushed even further through platform synergy. I guess with things like ILL and Bonus+ we are already there too, but perhaps these things can be massively improved and decentralised even further using new technologies and concepts – shared collections, single platform LMS, rethinking “membership”?
- I guess this relates heavily to #5 for libraries as it talks about more collaboration and then extreme decentralisation – maybe we need to get our act together and start thinking more imaginatively about how we do that.
- Understanding how the “crowd” works and how we can participate in some of those crowd activities may well be increasingly important. Maybe we even become a bit of a hub for some crowd activities or movements?
- Again he talks about the importance of harnessing personalisation to anticipate and meet user needs. I don’t think we have done a great deal yet in libraries to match services offered like those of Netflix and Amazon. We could and we should.
- It also relates to the real experiences we offer our users in library spaces – with real people. This is a layer that will be increasingly appreciated in an age where screening is convenient, but where people still want face-to-face services and physical experiences. I think that the programs we offer in our spaces (training, assistance and curations) need to go much further than what can be gained from page or screen.
- This relates to us in a couple of ways – firstly helping others to understand the complex legal issues and secondly in assisting people to safely use and remix different types of media for all kinds of reasons. I see this as part of the new need for libraries to provide assistance and training in digital literacies (not just information literacies).
- Maybe there is something for us to learn from here in terms of maximising engagement with our programs (we’ve already started doing that at UTS Library with our orientation programs) and in terms of engaging more openly with games as they for part of contemporary culture and literacies.
- The other interesting aspect is the research showing that immersion into VR worlds is helping some people to re-establish neural pathways and connections after injury, so perhaps we need to throw out those awful; static personas and understand that our audiences will increasingly have more fluid identities?
- This seems inevitable already, so again I think we need to be aware of what is happening so that we can help people understand some of the benefits and also how to protect their privacy.
- We are the kings of metadata and as there is more data becoming available every day perhaps where we come in is giving that data context through reliable metadata.
- We must understand that questions are much more powerful than answers and maybe we start to harness them and learn how to use them in libraries? Sure we need to help people find and use data as well, but we also need to see that so many more things are possible now through constant questioning – like why not or how can we?
- There is even more here pointing to massive scale convergence, but we still need to help people negotiate some of the challenges and I think also become advocates for the changes needed to deliver the full potential pf this brave new world.
I think “librarian” now means many different things in contemporary libraries and that outstanding future libraries will be full of a mix of professionally qualified people who bring an increasingly diverse range of skills to libraries. So, who are these additional or relatively new folk and what skills do they bring? Here are my thoughts.
- ICT programming & development skills* – needed to manage repositories of research outputs and data; data archives; discovery interfaces; many large systems peculiar to libraries (e.g. RFID, ASRS, library catalogues, search and discovery layers & so many vendors’ products – databases).
- Legal or para-legal skills** – to advise on the increasingly complex IP and Copyright environment and on the mixing/creation/reuse of licensed material by students and academics.
- UX* – to make sure we get user interfaces and services right and iterating in the right direction.
- New media skills** – to better understand its creation and to assist students and academics with its creation and this will become only more and more important, so that means people comfortable with the creation and editing of sound, film, images, games, online publications, social media, etc.
- New (online) publication skills** – for OERs, ebooks & texts, OA pubs, print-on-demand, etc.
- Design skills* – in-house as they help with all of the above; they also help with the development of a design mindset (as opposed to just plonking “good ideas” on unsuspecting punters).
- Marketing & Comms skills* – in-house as they also help market our services to our community.
- Curators & archivists* – to assist with “special” collection development, exhibitions and the very important cultural aspects of libraries.
- Conservators# – depending on scale and collection needs.
- Data Scientists (or the like) or Analysts, or “Wranglers”** (probably the most apt description) – as I think we will need a few librarians who really do understand this field and who can hold their own in environments with various data gatherers or generators like academics, students and researchers.
* Those we have already at UTS Library.
** Those we are growing or developing in-house.
# Those we don’t have or need here.
Anyone else I’ve missed or badly described?
Over the last two days I’ve watched and noted a couple of great videos from a recent event in Aspen on Library Innovation. The two speakers were Michelle Ha Tucker from IDEO on Library Innovation By Design and John Seely Brown on Re-imagining Libraries for the C21st. I think they are both great talks and very relevant to what we are engaged in at UTS – designing a future library, its services and our future organisation. I recommend watching both videos, but for those too lazy to take notes, I’ve done that for you below, with a few of my own observations thrown in for good measure. So here we go, mind the step …
John Seely Brown (hereafter known as JSB) is talking about re-imagining public libraries in the C21st, but most of what he says can equally be applied within a university community.
He begins by saying that the challenge is not developing new ideas, but escaping old ideas. He says we face exponential advances in computational technologies that rapidly become almost irrelevant on what is now as short as an 18 month cycle. So how do we keep pace with that and plan a future library that can adapt quickly and transform as the eco-system changes?
I like the quote he uses from David Weinberger who says we live in a time of “Too big to know”. Knowledge is now in networks; topics have no boundaries and nobody agrees on anything. We must learn to deal with ambiguity in our daily lives and in learning.
We are moving from “stocks” (protected and fixed) to “flows” (tacit, created knowledge that flows and moves and this makes it much harder to capture).
Everyone now is embedded in vast networks with libraries already in or approaching a state of flux (certainly, we will be if we cannot adapt!).
So JSB sees libraries as:
- becoming hubs of communities
- making the most of digital technologies and creative media
- mentoring, connecting, guiding and curating
These are all the things we are saying about our role here in the UTS community.
We must move from “knowing” to creating and making. And the building of CONTEXT is now more important than CONTENT (collections). He says the basic architecting of context can result in amazing things. Learning how to read context is now as important as reading content. I think it comes with the environment of almost everything now being instantly available. The context helps you to navigate to what is most relevant and authentic. It also gives meaning.
He also talks about “reverse mentorship” – learning from the young(er) and I think we’ve done a fair bit of that over the last several years here, by empowering relatively junior staff and by hiring current or recently graduated students. They helped those of us who are not so young and who were trained and qualified well before this networked world understand the potential of new technologies and how these networks work best.
The importance of play is also stressed as this helps us to push boundaries and with the invention of things within spaces of rules. Play also helps us to unlearn and this too is critical.
He talks of the critical nature of IMAGINATION | CURIOSITY | AGENCY (or having some effect in the world). These are very important for libraries to understand. I’ve been saying for some time now that libraries need to understand discovery as well as search (they are quite different) and now I am suggesting that a major role for all libraries is in encouraging curiosity. Agency is something we’ve only just started to understand, but I’ve seen enough hints and mentions to realise that it too is important for us.
Now there is also networked imagination and JSB cites the example of communities playing WoW in which teams from across the world share their actions and plans in imagined connections. He also cites the example of Harry Potter fans doing amazing things with civic imagination behind the stories and achieving results in the less developed world accordingly.
Henry Jenkins talks of a global collective that students are used to creating (in their networks) that is intertwined within a networked imagination and asks us whether we are prepared for this? If not, we risk becoming irrelevant. Transmedia is very important in all of this.
The key challenges for us:
- Expanding the notion of literacy to include the visual, musical, procedural and cinematic
- Understanding that yesterday’s cutting edge is today’s dustbin – this is a big challenge for CAPEX and OPEX investment and also for staffing. He thinks we need a VISION that transforms and an evolving tool set.
- How to get our institutions on board with all of that? This is perhaps the biggest challenge, so he offers the following advice:
- “leverage the edge and let it pull you to the core” (don’t ask permission, take some risks & show results)
- show what you can do by “spiral” (as opposed to perfect) development
- gather metrics for you and others
- show rapid learning & results
- leverage open source and open
- engage a wide collection of beta-participants (especially skeptics)
- exploit cloud computing and social media
- THINK LIBRARY AS PLATFORM and a network of our patrons within an ecosystem (this I think becomes infrastructure)
I’ll cover Michelle’s talk in the next Part.