I recently read The Inevitable by Kevin Kelly and was taken by his description of the technological forces busy shaping our future. I’ve given a couple of talks based on what I got out of this book and what some of these forces mean for libraries. Below are the slides I used in those talks (you’ll need to download from the pdf link below the image). I’ll progressively add some notes explaining my points.
- Get used to constant change
- Get used to our users or clients creating and making their own things
- Big pointer to personalisation and anticipating user needs – but what are we doing about that in libraries – discovery & services?
- Stop waiting for perfect before releasing new services – people understand that now.
- Do we even notice what has happened when the changes are incremental. Can we do some of that ourselves?
- In an age of robots and self-driving cars, what work will matter for us? How do we add real value?
- There are more pointers here to providing deeper, richer and more personalised services for our clients.
- We need to stop relying on static collection growth and start providing just-in-time services and understand subscriptions better.
- I think UTS ePRESS has already started experimenting with the fluidity of the page, edition, container and format, but maybe we can go even further with things like open peer-review, constant improvement, broader collaboration?
- Maybe understanding how the stages of flowing impact on all media (towards being more open) is a new form of digital literacy.
- Can we look at our libraries as a platform for cultural life within our communities and how do we do that effectively – finding more audiences and giving them a deeper, improved understanding with context for knowledge?
- Using without owning is a concept that actually comes from libraries, but maybe now it is being pushed even further through platform synergy. I guess with things like ILL and Bonus+ we are already there too, but perhaps these things can be massively improved and decentralised even further using new technologies and concepts – shared collections, single platform LMS, rethinking “membership”?
- I guess this relates heavily to #5 for libraries as it talks about more collaboration and then extreme decentralisation – maybe we need to get our act together and start thinking more imaginatively about how we do that.
- Understanding how the “crowd” works and how we can participate in some of those crowd activities may well be increasingly important. Maybe we even become a bit of a hub for some crowd activities or movements?
- Again he talks about the importance of harnessing personalisation to anticipate and meet user needs. I don’t think we have done a great deal yet in libraries to match services offered like those of Netflix and Amazon. We could and we should.
- It also relates to the real experiences we offer our users in library spaces – with real people. This is a layer that will be increasingly appreciated in an age where screening is convenient, but where people still want face-to-face services and physical experiences. I think that the programs we offer in our spaces (training, assistance and curations) need to go much further than what can be gained from page or screen.
- This relates to us in a couple of ways – firstly helping others to understand the complex legal issues and secondly in assisting people to safely use and remix different types of media for all kinds of reasons. I see this as part of the new need for libraries to provide assistance and training in digital literacies (not just information literacies).
- Maybe there is something for us to learn from here in terms of maximising engagement with our programs (we’ve already started doing that at UTS Library with our orientation programs) and in terms of engaging more openly with games as they for part of contemporary culture and literacies.
- The other interesting aspect is the research showing that immersion into VR worlds is helping some people to re-establish neural pathways and connections after injury, so perhaps we need to throw out those awful; static personas and understand that our audiences will increasingly have more fluid identities?
- This seems inevitable already, so again I think we need to be aware of what is happening so that we can help people understand some of the benefits and also how to protect their privacy.
- We are the kings of metadata and as there is more data becoming available every day perhaps where we come in is giving that data context through reliable metadata.
- We must understand that questions are much more powerful than answers and maybe we start to harness them and learn how to use them in libraries? Sure we need to help people find and use data as well, but we also need to see that so many more things are possible now through constant questioning – like why not or how can we?
- There is even more here pointing to massive scale convergence, but we still need to help people negotiate some of the challenges and I think also become advocates for the changes needed to deliver the full potential pf this brave new world.
The slide show above illustrates the progress from excavation and building to loading of the operational LRS itself.
As you read this UTS Library staff are busy overseeing the load of more than 400,000 books into the Library’s new automated retrieval system (LRS) under Alumni Green. It is exciting to see years of planning come to fruition and to be so close to realising the benefits of the LRS.
By storing low-use physical items in this purpose-built retrieval system we will be able to relieve overcrowding on book shelves in the Library and make room to continue to expand our collection of print resources. Regular library visitors will have noticed the tightly-packed shelves and perhaps occasionally been frustrated by difficulty in locating books. From the end of 2014, only the newest and most highly-used physical items will be housed on open shelves, making it easier to browse and locate items amongst the most popular books from our collection. The LRS also allows for the merger of the Blake and Kuring-Gai libraries at the end of 2015.
We realize that older items in our collection continue to have value and need to remain easily accessible. This was the rationale behind building an on-site retrieval system, rather than using off-site storage from which books could only be retrieved irregularly. Material in our LRS will be delivered regularly, with deliveries scheduled several times each day. It is also the reason we’ve been busy making enhancements to our catalogue so you can find new ways to discover items in our collections by searching and browsing online. Shelf View lets you browse a ‘bookshelf’ displaying book covers, our ‘collection ribbon’ is a unique way to delve in to our collection by subject, and we are working on recommendations and personalisation.
The LRS will therefore let us continue to build our collections, with room to expand to at least 2040, in a carefully controlled and secure environment ensuring the long-term preservation and protection of this valuable resource. It will also help us make our collection accessible by relieving overcrowding on book shelves. Of equal importance, it will help us meet the needs of our clients from study spaces as teaching and learning changes and our student population grows. Currently library space is dominated by book shelves, but increasingly we hear from clients, and observe ourselves, that there are not enough places to study in the Library. And we know we need diverse spaces to facilitate different types of learning from quiet, individual study to participatory group learning. This is why, once the lower use items in our collection are relocated to the LRS, we will be working on delivering new types of spaces for learning and research. We hope as well to provide spaces and technologies that facilitate access to productive activities such as multi-media, gaming and “maker” technologies because many of our students are no longer assessed purely on written output: they are making things like models, videos, games, etc.
We’ve tried to build sustainability into every aspect of the LRS. The building itself has major sustainability features*, and will store books in a highly compact format; storing the same amount of books in a traditional library would require a building 4-5 times larger. We’ve also paid attention to smaller details to reduce the environmental impact of our operations. That’s why, for example, our staff will walk between the LRS and the Blake Library using trollies and backpacks to deliver books, rather than rely on cars which add to traffic congestion and pollution.
The LRS presents an exciting opportunity to expand library services and collections for the future, helping the library play a central role in the learning, teaching and research activities of UTS. You can learn more about the LRS on our website http://www.lib.uts.edu.au/future-library/library-retrieval-system-lrs
* Sustainability Features:
There is no Green Star rating category for a facility such as the LRS, but it benefitted greatly from being constructed under the same project works as the 5 Green Star design rated Thomas St Building (an extension for the Science Faculty and Graduate School of Health). For example, the project utilised the sustainable concrete (required to be made with recycled rainwater) poured on the Thomas St Project for the LRS project. Other elements were the very strict waste management requirements, providing evidence of waste minimisation during construction. The design also incorporates significant natural lighting brought into the LRS picking station area via the large skylight that will double as a viewing lens from Alumni Green.
The LRS itself contains high-grade insulation which minimises energy consumption to the building to control thermal issues. A number of measures have been employed to ensure an easily maintained constant temperature in the book storage Vault. The LRS has been constructed under the Alumni Green with the 600mm of earth together with the insulated concrete providing excellent insulation, far exceeding the insulation requirements. The Vault is also insulated from the Plenum via lightweight insulated panels and insulated concrete and blockwork.
The Plenum itself pre-cools the air to be used in the facility by exposure to the constant cool temperature of exposed rock and concrete that surrounds it. The air path through the plenum is long and winding to ensure the maximum exposure to the surfaces and therefore maximum reduction of outside air temperature. The use of pre-cooled air reduces the energy required by the mechanical plant substantially.
Note: I’ve also posted this here https://www.lib.uts.edu.au/blog/university-librarian/2014/07/our-library-retrieval-system#