Sketch-notes – Designing Better Library Experiences
|Zaana Howard’s session at ALIA Online 2013|
Zaana gave a very short session on designing better user experiences in libraries. Her key messages (above) were few and short, but memorable and wise. I think they were timely reminders and her research is evidence based. She had a verysignificant influence on the under current of service design in this conference and I thank her for her input on that.