BikeTank and service design

As BikeTank approaches its third week I am really impressed with the energy and participation it enjoys as people come together at u.lab to try to encourage the use of bikes, plan better infrastructure and take shared action in ensuring a sustainable future for Sydney city.

Here are some images that hopefully tell some more of the story, i.e. what, where, who, how, when:
So apart from my personal interest in the outcomes from all of this why am I going?
There are several reasons:
  • I think it is a great initiative by several academics from across a number of faculties within UTS and I think we in UTS Library should be supportive of such steps. (Yes, that is a big hint for some of you reading this.)
  • I’d like to learn more about the whole Design Thinking process by seeing it in action. I reckon that most adults learn more about a process by being immersed in it than attending a seminar or workshop.
  • BikeTank is also about Social Innovation and a sustainable future. Those two concepts are critical to our future at UTS Library as we plan a future Library at the heart of our city campus. As well as implementing new technologies including ASRS, RFID and vastly improved online discovery (not just search but true discovery!) and building a grand new modern library that isn’t primarily a book storage facility, we need to evolve as an organisation and imagine and develop a new service model. I reckon that we’d be pretty well served by a similarly inclusive and collaborative process. So here is my vision for that:

Service (re)design at UTS Library

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