Here is the slide show from my visit to the “U of U” in Salt Lake City. Yet another impressive academic library with an ASRS by HK Systems (called “ARC” Automated Retrievals Centre), who also showed me around their manufacturing plant and the Utah State Archives ASRS.

I must also thank the helpful staff of the U of U Library who were very generous with their time and in answering all of my questions.

http://www.lib.utah.edu/portal/site/marriottlibrary/

Some pretty rough notes from my visit:
Trays/bins from the ARC are delivered straight up by the cranes. They have four cranes delivering about 2 million items in bins 6”, 9”, 12” & 18”. These bins are typical HK mini-load bins (or totes) and can cope with up to 750 lb loads. This is more than tightly packed paper (of any density) would weigh and they are tested for maximum load carrying capacity in the HK plant, also in Salt Lake City.

They have CD/DVDs in the lower 6” bins and are beginning to also include microform.

The trays only tilt about 5 degrees for the pickers as they are near the top of the system. It is 45 foot high crane.

They do not keep all serials in their runs and have not found this to be an issue.

They do not have spines facing up (none of the systems I saw in the US did), but the computer screens tell the pickers which zone o sector the item is in and then they must identify it themselves. Their zones are pretty full and they have to readjust the load of the zone before fitting some books in, or check it out again and note that the tray is full and re-store it elsewhere.

The Marriot Library did a “huge” library re-organisation to cope with the new library wing and the ARC. It has freed up much space and allowed for collection expansion. The ARC is attended by their Security, Circulation and Access Team. The ARC staff member who took us around the system said he had three days initially training and he had since learned more through daily use. Reference and loans staff estimate that only 5% of books used come from the ASRS. (I will email for through-put figures.)

They do not have RFID and are moving to ExLibris Primo as heir discovery and delivery system.

They undertook a 12 month intensive weeding program (completed in six months) before loading the arc totes and the library was continually kept open over the four year building and ARC-implementation program.

Reference Services staff say that a glass window so that (particularly new) students could understand the system would be useful. There are glass doors and walls, but they think students should be able to see the size/extent and working of the system including robotic retrievals in progress. A video camera showing the path of a requested book is desirable.

When walking around the Library I saw some excellent (& very popular) “Knoll” lounge chairs. See image on the Flickr set (above).

This slide show is from the Lied Library, University of Nevada, Las Vegas. The post comes to you from the One World Lounge at LAX, so it may need some further adjustments after a couple of glasses of champagne. Really I should have put up the slide show of the U of Utah at Salt Lake City first, but I just got all confused in Flickr, so here it is, out of order.

http://www.library.unlv.edu/

Wow! Even those of you who are hard to impress will be amazed by this library.

Salt Lake City has a very impressive public library design by Moshe Safdie. It is a good looking and striking building, but the internal spaces are what makes it function so well. It was a real pleasure to visit and so easy to explore. I found myself constantly surprised by what else it had to offer.
Nothing is over the top or just for show and all features seem to have a genuine purpose.
It cleverly makes the best of the sweeping views of the ranges that the position has to offer. I enjoyed: the small “boutiques” on ground level, the lifts and the stairs that take you out into the atrium, the roof top garden, the furnishings, the study “galleries” looking over the atrium, the water feature outside, the amphitheatre and the sweeping semi-circular stairway leading down from the roof-top. Fantastic!

Mark Dahl’s and Jeremy McWilliams‘ presentation on accessCeramics was probably the most inspirational session that I attended at Educause09. I am an unashamed fan of Flickr and its possibilities and Mark and Jeremy explained just how they used it to its full potential. Many of us should be following their brilliant example as it shows just how an institution can use a Web 2.0 service to facilitate a collaborative project. You can see all 53 slides for yourself in the presentation link above. These cover: the history of the project, how they did it, who was involved, cataloguing issues, enhancements, lessons learned, gains, costs and future plans. And they are now using Twitter (@accessCeramics) as their news feed: another great idea.

Having been involved in a more traditional (i.e. expensive, never ending, painful and frustratingly complex) DAM program in a large museum recently that used commercially sourced software, I found slide #48 particularly illuminating. Yes, they had hurdles too, but nowhere near the issues endemic in the traditional models.

Recently, we’ve started discussions about a community-based project to develop a special collection as part of the UTS Library. We will certainly be looking very closely at accessCeramics.

This post is “loosely based” (as they say in films) on a series of my tweets (@malbooth) from the Twitter Debate session at Educause09. I’ve cleaned up and explained a few tweets in the interests of your sanity.

(#edTwitter is the hash tag for the Twitter debate at #educause09)

• RT @jeremyindenver Standing room only at the Mile High Twitter debate (yes, the room was packed and people were standing up lining all walls)
• Mostly academic theatre so far.
• Noise, safety, security, content, distractions, spam, reality?
• Or passion, diversity, helpful, connections, real time?
• Check this video out — The Twitter Experiment – UT Dallas http://bit.ly/YlBZt
• CIOs as orange cones over potholes?
• A reference to Harvard now. The school that gave us those that gave us the GFC [sorry, that was unfair: I put it onto the jet lag]
• Is it about experimentation, innovation, making mistakes, exploring?
• “Messy creativity that leads to engagement” (I liked that)
• Do ground rules inhibit exploration & experimentation?
• Google on innovation. Comes when reflecting, not on schedule in a divisional structure. Self-organise in shared-value culture.
• Clay Shirky now: changing the world via social networks (from his recent talk at US State Dept)
• How to make best use of the media even though it means changing our ways (Shirky)
• Who cares what a CIO thinks about Twitter anyway?
• [I then noticed that:] #educause09 [was] now a trending topic – imagine what we could achieve if we really collaborated
• Twitter offers transparency, but [there are] some costs – uni reputation needs to be considered. Voices or consistency?
• Dialogue is important. can practices be integrated? Is it a distraction?
• Has tweeting become competitive in this debate? [This tweet attracted a response: “@kaiyen @malbooth no, unless you tweet faster than I do”]
• [I think it is] too early for best practice & benchmarking: read some blogs, but not [the] usual suspects: see practitioners
• Immersion is important! Follow @RWW, @mashable
• [The someone mentioned:] FRBR (groans) [actually I heard FRBR being a librarian, but maybe they said FERPA?]
• “Twitter is a basic information literacy skill” & [it is not] not in a walled garden
• “What better evidence of your engagement in learning than results when your name is Googled”: be a citizen of open web
• “Please don’t tell us what we can’t do: help us, guide us”
• Someone raised the importance of the back-channel as a toll for LISTENING!
• Back-channel can be transformative, scary, invaluable and great guidance
• Does or should twitter emulate real life communications? Trust users to do what is right with it as a tool
• Can lead to moments of authentic connection!
• We will all make mistakes and need to be tolerant of each other
• Many different ways to use it appropriately – make a judgment
• Important to be able to use all forms of media for communications!
• Thanks for this session – it made me think

This was a very lively, active and well-presented session. My thanks to the two presenters: W. Gardner Campbell, Director of the Academy of Teaching and Learning and an Associate Professor of Literature and Media from Baylor University (who played the radical academic) & Bruce Maas who played (and is) the CIO of the University of Wisconsin-Milwaukee (all universities should be so lucky).

Before Educause09 started a generous man called Joe Schuch (from Thorburn Associates Inc.) organised a campus tour of some new learning spaces for those of us who were interested at the University of Denver (DU). I took a lot of photos as the tour was really interesting and useful. Here are some quick observations that I noted on my iPhone. The images can all be found on this Flickr set. Educause09 is way too busy for me to clean this up any further (and my brain is still suffering from jet lag).

• Reconfigure of classrooms may be possible but it won’t happen without ease of use (wheels).
• Webcasting is possible in most classes at DU.
• Hubs can be found in most floors for data/power (see images of a variety of types).
• Wireless access is still problematic so they usually provide cable data too.
• The importance of mobile technology is growing as is BYO computing.
• “Idea paint” is used on some walls to allow writing space (see an image).
• It can be hard for buildings to keep up with technology, so they must be designed to be flexible and adaptable as needs change. It is critical to allow for flexible movable furniture and non-defined learning spaces. Non-traditional models of teaching are being facilitated at DU. They find that they still need to allow for some managed restoration of spaces unless you have mature, responsible students.
• Security devices are used on projectors to prevent theft.
• Technology (& software) that you don’t need to teach people about is their aim: the users can just figure it out.
• The space with high projectors is an experiment with a (previously) poorly used space that is mow well used, for many different purposes. DU staff said it was best if faculties can see and play with something first before deciding what they want!
• Ports are provided in floors that can be walked over & wheeled over (see image).
• DU Library is digitizing teaching materials for faculty but there are some rights issues.
• Permaculture gardens are being put in around the DU campus as it is a dry environment. This is a long term plan.
• They have a professor teaching students all over world on International Futures and have set up a special teaching space for him to hookup real time with students on campus and remotely (overseas) using a large-screen web cam system. His program needed a single port of access for all while waiting for a full web solution (see image).
• Construction projects are being used to leverage the steps of technological progress. Idea paint is used on some walls in big classroom (see the image with the cool desks).
• The Center for Teaching & Learning (CTL) program is in the university library. Julanna V. Gilbert is the Director of CTL and she accompanied us for our entire tour along with Jane Loefgren from the office of the University Architect. Julanna also gave us a presentation on their web-based tools that support learning at DU.
• CTL have their own developers for Cold Fusion and developed the DU Portfolio Community (before Facebook was developed). It supports many communities, but content is not exportable to other platforms or systems. It is now a huge system that has evolved over eight years. 400 communities are using it and some departments use it as internal space as it has configurable privacy settings. It is written in Java uses an Oracle database (with the DBAs coming from the central university technology support department). It is not a course management program. It offers academic program assessment (not course assessment) as well as the community side. It is capable of collecting all forms of media that can be uploaded. It seems to be more popular with faculty, staff and communities but some students use it too. They can take their portfolio with them after graduating by keeping the space and they can add to it. The system started before online spaces were developed. A lot of research communities use it. It is much easier to use than blackboard and there is no need to teach people how to use it. (Blackboard is used at DU for course support.)
• DU CTL also built DU CourseMedia – a media management system for multimedia including video, sound, images, etc. It was designed to be “no harder than buying a book at Amazon”. Anyone who wants to use these applications can use the system (but not the DU content). The DU Library helps with digitizing media, negotiating the ownership landmine and by adding (consistent, standard, necessary) metadata as “they know all that stuff”. The library thought that they should offer that service. They even hired an art historian at first when digitising images and then moved into film. The Library felt a need to provide content. (This is not part of the Colorado Digitisation Project.)
• Lecture capture at DU is done through client via laptops, mostly to Blackboard. I think their system can encode up to six simultaneous streams. It is mostly used by the Business faculty academics. They went for an economical solution.

I am really grateful for the time and generosity of the staff and students of the University of Denver for providing us with this tour of their learning spaces. My images and words probably do not do them the credit they deserve.