Category: Libraries
Books, eBooks and Preserving Public Knowledge
Here is a link to a recent radio interview that I did with 2ser 107.3 on a range of topics concerning libraries. At nine minutes it is not that long and the wonderful producer Jake Morcom has edited out all of my incoherent mumblings and ramblings.
http://www.2ser.com/component/k2/item/25657-books-vs-ebooks-making-libraries-more-sustainable
And here is a totally irrelevant image that I took on the weekend, just because I can:
“The Inevitable” by Kevin Kelly (and what it means for libraries)
I recently read The Inevitable by Kevin Kelly and was taken by his description of the technological forces busy shaping our future. I’ve given a couple of talks based on what I got out of this book and what some of these forces mean for libraries. Below are the slides I used in those talks (you’ll need to download from the pdf link below the image). I’ll progressively add some notes explaining my points.

1. Becoming
- Get used to constant change
- Get used to our users or clients creating and making their own things
- Big pointer to personalisation and anticipating user needs – but what are we doing about that in libraries – discovery & services?
- Stop waiting for perfect before releasing new services – people understand that now.
- Do we even notice what has happened when the changes are incremental. Can we do some of that ourselves?
2. Cognifying
- In an age of robots and self-driving cars, what work will matter for us? How do we add real value?
- There are more pointers here to providing deeper, richer and more personalised services for our clients.
3. Flowing
- We need to stop relying on static collection growth and start providing just-in-time services and understand subscriptions better.
- I think UTS ePRESS has already started experimenting with the fluidity of the page, edition, container and format, but maybe we can go even further with things like open peer-review, constant improvement, broader collaboration?
- Maybe understanding how the stages of flowing impact on all media (towards being more open) is a new form of digital literacy.
4. Screening
- Can we look at our libraries as a platform for cultural life within our communities and how do we do that effectively – finding more audiences and giving them a deeper, improved understanding with context for knowledge?
5. Accessing
- Using without owning is a concept that actually comes from libraries, but maybe now it is being pushed even further through platform synergy. I guess with things like ILL and Bonus+ we are already there too, but perhaps these things can be massively improved and decentralised even further using new technologies and concepts – shared collections, single platform LMS, rethinking “membership”?
6. Sharing
- I guess this relates heavily to #5 for libraries as it talks about more collaboration and then extreme decentralisation – maybe we need to get our act together and start thinking more imaginatively about how we do that.
- Understanding how the “crowd” works and how we can participate in some of those crowd activities may well be increasingly important. Maybe we even become a bit of a hub for some crowd activities or movements?
7. Filtering
- Again he talks about the importance of harnessing personalisation to anticipate and meet user needs. I don’t think we have done a great deal yet in libraries to match services offered like those of Netflix and Amazon. We could and we should.
- It also relates to the real experiences we offer our users in library spaces – with real people. This is a layer that will be increasingly appreciated in an age where screening is convenient, but where people still want face-to-face services and physical experiences. I think that the programs we offer in our spaces (training, assistance and curations) need to go much further than what can be gained from page or screen.
8. Remixing
- This relates to us in a couple of ways – firstly helping others to understand the complex legal issues and secondly in assisting people to safely use and remix different types of media for all kinds of reasons. I see this as part of the new need for libraries to provide assistance and training in digital literacies (not just information literacies).
9. Interacting
- Maybe there is something for us to learn from here in terms of maximising engagement with our programs (we’ve already started doing that at UTS Library with our orientation programs) and in terms of engaging more openly with games as they for part of contemporary culture and literacies.
- The other interesting aspect is the research showing that immersion into VR worlds is helping some people to re-establish neural pathways and connections after injury, so perhaps we need to throw out those awful; static personas and understand that our audiences will increasingly have more fluid identities?
10. Tracking
- This seems inevitable already, so again I think we need to be aware of what is happening so that we can help people understand some of the benefits and also how to protect their privacy.
- We are the kings of metadata and as there is more data becoming available every day perhaps where we come in is giving that data context through reliable metadata.
11. Questioning
- We must understand that questions are much more powerful than answers and maybe we start to harness them and learn how to use them in libraries? Sure we need to help people find and use data as well, but we also need to see that so many more things are possible now through constant questioning – like why not or how can we?
12. Beginning
- There is even more here pointing to massive scale convergence, but we still need to help people negotiate some of the challenges and I think also become advocates for the changes needed to deliver the full potential pf this brave new world.
On new and not so new librarians
I think “librarian” now means many different things in contemporary libraries and that outstanding future libraries will be full of a mix of professionally qualified people who bring an increasingly diverse range of skills to libraries. So, who are these additional or relatively new folk and what skills do they bring? Here are my thoughts.
- ICT programming & development skills* – needed to manage repositories of research outputs and data; data archives; discovery interfaces; many large systems peculiar to libraries (e.g. RFID, ASRS, library catalogues, search and discovery layers & so many vendors’ products – databases).
- Legal or para-legal skills** – to advise on the increasingly complex IP and Copyright environment and on the mixing/creation/reuse of licensed material by students and academics.
- UX* – to make sure we get user interfaces and services right and iterating in the right direction.
- New media skills** – to better understand its creation and to assist students and academics with its creation and this will become only more and more important, so that means people comfortable with the creation and editing of sound, film, images, games, online publications, social media, etc.
- New (online) publication skills** – for OERs, ebooks & texts, OA pubs, print-on-demand, etc.
- Design skills* – in-house as they help with all of the above; they also help with the development of a design mindset (as opposed to just plonking “good ideas” on unsuspecting punters).
- Marketing & Comms skills* – in-house as they also help market our services to our community.
- Curators & archivists* – to assist with “special” collection development, exhibitions and the very important cultural aspects of libraries.
- Conservators# – depending on scale and collection needs.
- Data Scientists (or the like) or Analysts, or “Wranglers”** (probably the most apt description) – as I think we will need a few librarians who really do understand this field and who can hold their own in environments with various data gatherers or generators like academics, students and researchers.
* Those we have already at UTS Library.
** Those we are growing or developing in-house.
# Those we don’t have or need here.
Anyone else I’ve missed or badly described?
GLAM Sector Conferences in Australia
Here are my thoughts on GLAM sector collaboration and conferences in Australia. Firstly, we should stop having so many library “conferences” every six months. There just isn’t enough interesting, new or relevant material to justify participation.
Maybe we should consider having one major library conference (run by either VALA or ALIA, or both) every second year and on the other years we get the whole GLAM sector together and ALIA, MA, ASA and anyone else (like CAUL, NSLA, etc.) cooperate to run the one Australian GLAM conference. I’ve said this for years and nobody listens. It would be a useful first step in learning from each other, collaborating and maybe even starting to have one united voice for the impact of culture in our society. Who knows, perhaps we could even make major progress on a digital strategy for the whole sector?
Our Artist-in-Residence Program 2012-2016 & Beyond
I gave a talk to the VALA AGM earlier this week on our Artist-in-Residence Program: the thinking behind it, who has been involved, what has been produced and why we think it is a good thing. Below are the slides I used (29 MB PDF) and in many of the images there are links that take you much deeper into the works created by those artists.
I think my talk was very well summarised in one tweet by @StevenPChang (who is a Senior Research Advisor from La Trobe University Library). He said that I was “lauding the value of intuition, ambiguity, and aesthetics in a world obsessed with metrics and efficiency.” That is exactly what I was trying to do.
Some thoughts about academic libraries
These are the slides I used in a Skype presentation that I did recently for SCU Library. Just some random thoughts and observations about academic libraries from my perspective at UTS.
Some thoughts on Public Library Design
These are the slides I used for a talk I did for UTS undergraduate architecture students who were working on a public library project.
Public Library Design
Great Videos from the Aspen Leadership Roundtable on Library Innovation (Pt. 2 of 2)
In this second part, I feature the talk by Michelle Ha Tucker, from IDEO. She deals with Library Innovation By Design.
Michelle’s talk is very easy to understand and quite inspiring for those thinking of taking this path. It is the path we’ve been on for some five or six years in developing a design mind-set with the aid of several design mentors and guides from UTS and elsewhere around Sydney. I’d agree with her observations and recommendations.
She described user centred design or design thinking as more of an approach than a process and then runs through a few different ways to describe the various stages that you tend to work through such as Inspiration > Ideation > Iteration > Scale, or Explore & Understand > Synthesize > Prototype > Refine & Scale, or simply moving from Research through a Concept Prototyping phase into Design. What I liked most is that she also said the best way to learn about it is to actually start doing it. There are a number of guides and toolkits around that can help. For example Design Thinking for Libraries, the Design With Intent Toolkit, and the (Social) Innovator’s Toolkit.
Michelle sees three reasons libraries should try design thinking:
- Libraries are the last great living lab (for designers?): we have dedicated spaces, a steady stream of users who can be observed and questioned on a day-to-day basis. And you can prototype, experiment and co-create with a diverse range of people.
- Librarians are great service designers. They really know their users best and the challenge is empowering front-line staff to create better solutions.
- Libraries are networked community infrastructure. We are at the centre of the communities strength and resilience connecting education and learning systems, public safety, economic development and civic engagement. MIchelle believes the best solutions are systemic, complex and cross institutional, so with libraries at the centre of all of this, we’re well positioned to connect and make those partnerships deliver. The partnerships must be activated.
Michelle also recognised some tensions or barriers such as moving from:
- just reflecting on data (historical benchmarking) to imagining a future or possibilities;
- research answers questions to (design) research opens up new questions (be comfortable with ambiguity);
- organisation structured around operational teams to an organisation driven by strategic teams; and
- failure is avoided (at all costs!) to failure is invited.
Some resolutions or thought starters: hiring T-shaped people with one depth but a broad affinity with others and also X-shaped people who have developed expertise in two different areas (like art and science). Those people will lead changes in libraries.
On Innovation, Michelle said it was a verb (not a noun), both process and outcome, something that can be taught and about thinking big and starting small. It is not always new and she encourages taking something you see and contextualising it for your needs.
Finally she said that change happens at a large scale not top-down, but by empowering people on your front-line to act.
Great Videos from the Aspen Leadership Roundtable on Library Innovation (Pt. 1 of 2)
Over the last two days I’ve watched and noted a couple of great videos from a recent event in Aspen on Library Innovation. The two speakers were Michelle Ha Tucker from IDEO on Library Innovation By Design and John Seely Brown on Re-imagining Libraries for the C21st. I think they are both great talks and very relevant to what we are engaged in at UTS – designing a future library, its services and our future organisation. I recommend watching both videos, but for those too lazy to take notes, I’ve done that for you below, with a few of my own observations thrown in for good measure. So here we go, mind the step …
John Seely Brown (hereafter known as JSB) is talking about re-imagining public libraries in the C21st, but most of what he says can equally be applied within a university community.
He begins by saying that the challenge is not developing new ideas, but escaping old ideas. He says we face exponential advances in computational technologies that rapidly become almost irrelevant on what is now as short as an 18 month cycle. So how do we keep pace with that and plan a future library that can adapt quickly and transform as the eco-system changes?
I like the quote he uses from David Weinberger who says we live in a time of “Too big to know”. Knowledge is now in networks; topics have no boundaries and nobody agrees on anything. We must learn to deal with ambiguity in our daily lives and in learning.
We are moving from “stocks” (protected and fixed) to “flows” (tacit, created knowledge that flows and moves and this makes it much harder to capture).
Everyone now is embedded in vast networks with libraries already in or approaching a state of flux (certainly, we will be if we cannot adapt!).
So JSB sees libraries as:
- becoming hubs of communities
- making the most of digital technologies and creative media
- mentoring, connecting, guiding and curating
These are all the things we are saying about our role here in the UTS community.
We must move from “knowing” to creating and making. And the building of CONTEXT is now more important than CONTENT (collections). He says the basic architecting of context can result in amazing things. Learning how to read context is now as important as reading content. I think it comes with the environment of almost everything now being instantly available. The context helps you to navigate to what is most relevant and authentic. It also gives meaning.
He also talks about “reverse mentorship” – learning from the young(er) and I think we’ve done a fair bit of that over the last several years here, by empowering relatively junior staff and by hiring current or recently graduated students. They helped those of us who are not so young and who were trained and qualified well before this networked world understand the potential of new technologies and how these networks work best.
The importance of play is also stressed as this helps us to push boundaries and with the invention of things within spaces of rules. Play also helps us to unlearn and this too is critical.
He talks of the critical nature of IMAGINATION | CURIOSITY | AGENCY (or having some effect in the world). These are very important for libraries to understand. I’ve been saying for some time now that libraries need to understand discovery as well as search (they are quite different) and now I am suggesting that a major role for all libraries is in encouraging curiosity. Agency is something we’ve only just started to understand, but I’ve seen enough hints and mentions to realise that it too is important for us.
Now there is also networked imagination and JSB cites the example of communities playing WoW in which teams from across the world share their actions and plans in imagined connections. He also cites the example of Harry Potter fans doing amazing things with civic imagination behind the stories and achieving results in the less developed world accordingly.
Henry Jenkins talks of a global collective that students are used to creating (in their networks) that is intertwined within a networked imagination and asks us whether we are prepared for this? If not, we risk becoming irrelevant. Transmedia is very important in all of this.
The key challenges for us:
- Expanding the notion of literacy to include the visual, musical, procedural and cinematic
- Understanding that yesterday’s cutting edge is today’s dustbin – this is a big challenge for CAPEX and OPEX investment and also for staffing. He thinks we need a VISION that transforms and an evolving tool set.
- How to get our institutions on board with all of that? This is perhaps the biggest challenge, so he offers the following advice:
- “leverage the edge and let it pull you to the core” (don’t ask permission, take some risks & show results)
- show what you can do by “spiral” (as opposed to perfect) development
- gather metrics for you and others
- show rapid learning & results
- leverage open source and open
- engage a wide collection of beta-participants (especially skeptics)
- exploit cloud computing and social media
- THINK LIBRARY AS PLATFORM and a network of our patrons within an ecosystem (this I think becomes infrastructure)
I’ll cover Michelle’s talk in the next Part.
My thoughts on #OpenAccess and libraries
Recently I posted about the plight of Diego Gomez who is facing trial for the crime of sharing knowledge. Gomez, of course, is not the first victim of heavy-handed attempts to stifle the sharing of knowledge through the misuse of copyright law and licence agreements, as the case of Aaron Swartz tragically illustrated. The Open Access movement, at heart, is an attempt to find new ways to share knowledge – ways which remove the current legal and economic barriers which make information a commodity affordable only by the privileged.
Earlier this week, Ginny Barbour the Executive officer of the Australian Open Access Support Group (AOASG), noted in some tweets (and if you’ve read this far you should follow her), that we are in a bit of a rut with Open Access advances and we need to start thinking about what is needed next. I agree. She went on to suggest that we need to develop Open Access as an ecosystem, with different models for different specialities and countries and then agree some priorities. I also agree with most of that but global agreement and ecosystems take time to develop; it will only come slowly and with lots of compromise. Facing large challenges can sometimes lead to entropy, but we should not be daunted by the task ahead, and the size of the challenge should not prevent us trying some new approaches, learning and moving on. I think that initiatives like OpenAIRE are very good (almost) global scale examples of this.
With that in mind I’d like to map out what I think we can do now and locally to support OA and build the ecosystems needed to make it sustainable, at least as far as I can tell from my perspective in an academic library. I do not think all of these elements are that well understood, but I do think that they all depend very much on each other and I am trying to make these things a focus for all of my colleagues at UTS Library:
- advocating, shepherding, implementing and managing University Open Access policy. We have an OA policy at UTS, like many institutional OA mandates, it was originated and sponsored by the Library who now have the responsibility to implement it.
- improving and managing our Open Access research repository. Ours is now called OPUS. With an OA policy in place we hope to significantly increase the proportion of works in the IR which are open and we’ve set in place some work flow process improvements that link to our research publications management systems that will help us regarding the OA policy implementation by making it easier for academics to deposit copies of their publications. We’re also busy making it all more findable.
- providing and managing an Open Access press. UTS ePRESS is mostly a journal publisher, but we have started experimenting with monographs of late. We’re learning heaps by doing, improving its quality, meeting various standards (DOAJ, COPE, etc.) and promoting it widely. We are keeping an open mind on publishing and how we do it. I read an article just this week that questioned the need for journals and even articles in the age of the internet. It may not be feasible within the current academic system, but who knows in the future?
- we’re involved in related system and infrastructure projects. Libraries have a role to play in creating the infrastructure which will support changes in scholarly publishing. For UTS Library these have included our recent Symplectic implementation, a move to ORCID identity management for our researchers, and a pilot project for the payment of certain article processing charges (APC).
- education. We help to educate researchers in things like rights management (e.g. how to use the SPARC author’s addendum), data management, where to publish, Copyright, etc. There’s no better way to understand something than to teach it. We’re also learning more about the complex OA ecosystem ourselves through involvement in things like SPARC and COAR programs and a newly launched PKP project, The Open Access Publishing Cooperative Study that is looking towards a sustainable global OA model for research and scholarship (I’m on their advisory board).
- advocacy. Here we do what we can with limited resources, by promoting the OA elements listed above, through regular events during OA week and by trying to model our belief in OA however we can.
The last point above brings brings me to my final point about librarians as researchers and advocates. As researchers ourselves, librarians, at least in Australia, continue to publish in journals behind pay-per-view walls (and I’ve been guilty of this myself in the past). Our flagship professional journals are published by commercial publishers. I’ve heard the many complex reasons for this, but I disagree with those reasons. When we choose to publish somewhere behind an expensive paywall, or after paying a massive APC for Gold OA, or after signing a publishing agreement which will allow Green OA only after lengthy embargo periods we are acting directly in opposition to our role as advocates for freedom of access to information and knowledge.
I think that I have learned over time that one size is not going to fit all for OA, but we still need to work towards a global ecosystem that is inclusive of those who need our help. I don’t have all the answers and I’m sure we could improve and continue to learn more. What are you doing in your library?
PS: I must add my thanks to my colleagues at work who make all of this happen and who also encouraged me to post this and provided advice on how to make it much better than my early draft! MMB



